Terms & Conditions
Accommodation Booking Terms and Conditions
By booking accommodation with Dais Away UK you are agreeing to the following terms and conditions.
The Booking
1.1. Your booking is with The individual owner of the property and these terms and conditions apply when we refer to “us” “them” and ‘we” You will be given the details of the owner when making a booking.
1.2. References to “you” or “your” are references to the person or organisation and all members of the party making the booking with us.
1.3. These terms apply to bookings made via our website, by email or telephone or in person with us. Bookings made via a booking agent with be subject to their terms and conditions. Eg. Bookings made via AirBnB are subject to AirBnB terms and conditions and the property House Rules.
1.4. Your booking is confirmed and a legal contract concluded once your payment has been successfully made. No booking is made or contract concluded when payment is declined or unauthorised.
1.5. You agree that the booking is for a short term stay for leisure, business or temporary purposes and does not give rise to an assured shorthold tenancy or lease and is an excluded agreement within the meaning of s.3A(7)(a) of the Protection from Eviction Act 1977.
1.6. Bookings can be for any length from one night up to three months. Bookings may be made an any time up to 9.00pm on the first night of your stay.
1.7. Bookings may only be made by a person aged 18 or above and there must be at least one person aged 18 or above staying in the accommodation.
1.8. You may not re-sell or re-assign your booking to any other person or organisation except with our express authority.
- Payment and Cancellations
2.1. All payments shall be made by bank transfer, or paypal (if residing within the UK).
2.2. A 20% non refundable deposit is required on booking. The final payment is due 14 days before arrival date.
2.3. The total price for your entire stay will be presented to you before you confirm your booking and make payment. Our pricing is dynamic and therefore the price for the same or similar accommodation may vary over time after your booking is made. This does not confer upon us any right to require additional payment where the price increases and does not confer any right on you to a discount if the price decreases.
2.4. You may cancel the booking up to 14 days before your arrival date. The 20% deposit will not be refunded.
2.5. If you cancel the booking within 14 days of the first day of your booking then we reserve the right to retain the full amount paid. Any refund will be at our entire discretion unless it is able to book out the accommodation to other guests, in which case it shall make a refund to you of your booking cost, less any difference in price where the replacement booking was off a lesser value and administration fees.
2.6. We reserve the right to cancel bookings within 14 days of the first day of the reservation where it is necessary due to reasons outside of our reasonable control or in the event of an overbooking due to delays or errors within the booking system. In the event of such cancellation the client will receive a full refund.
- Your stay
3.1. Check-in time is from 3pm and check-out time is no later than 10am, unless expressly agreed by us otherwise. We may request an additional payment for early check-in or later check-out. Information on the check-in and check-out procedure and access to the accommodation will be provided separately.
3.2. We provide self catering accommodation rather than a hotel or guest house service. We do not provide meals or newspapers.
3.3. Included in your room/apartment will be linen and towels.
3.4. Please refer to website and facebook page for other items available to you.
3.5. You are responsible for the conduct of all persons staying within the accommodation and shall ensure that they comply with these terms and conditions. In particular you and your guests must NOT:
3.5.1. Smoke in the premises. All rooms and common spaces in our accommodation is strictly non-smoking – you and other guests may only smoke outside of the premises.
3.5.2. Bring any pets into the premises, with the exception of assistance dogs or unless expressly agreed by us(a holiday home accepting pets)
3.5.3. Bring any potentially dangerous or hazardous materials or equipment onto the premises;
3.5.4. Tamper with any fire alarms or emergency equipment;
3.5.5. Remove, damage or destroy any of our property;
3.5.6. Use any technology provided by us to download or access any unlawful or obscene material;
3.5.7. Cause unreasonable disturbance to our other guests or any of our staff;
3.5.8. Make excessive noise particularly after 11pm especially from TV's and other electronic devices;
3.5.9. Fail to return any keys/fobs/cards at the end of your stay as, in the interests of security, we may have to replace the corresponding locks.
- Damage, theft and costs
4.1. We reserve the right to charge for any of the following;
4.1.1 The cost of replacing or repairing any of our property including furniture, upholstery, fittings, appliances or other fixtures and items which are damaged during your stay;
4.1.2 The cost of replacing any items of property which are stolen from the accommodation during your stay
4.1.3 Any breach of our non-smoking policy. A standard charge of £100 will be charged to you where we find evidence of smoking within the accommodation to cover cleaning costs but we reserve the right to charge additional amounts to cover any damage caused by smoking
4.2. Such costs may be charged on check-out but we reserve the right to apply such charges at a later date where necessary.
4.3. Where we are unable for any reason to apply such a charge against your credit/debit card then an invoice will be sent to you and which you agree to pay within 14 days of receipt.
4.4. We will provide a receipt including a break-down of costs for all additional charges.
- Complaints
5.1. We want to ensure that you have an enjoyable stay.
5.2. If you have a problem during your stay please talk to any member of staff who will be able to help you. We are contactable via email and you will be provided with a local contact. We will not be held responsibly for complaints made after your stay which could be resolved during your stay.
5.3. If we are unable to informally resolve any complaint you have at the time of your stay then you may submit a formal complaint in accordance with this procedure. Formal complaints should be submitted in writing using the contact details below. Please provide as much information as possible in order that we may properly investigate your complaint.
5.4. We aim to respond to formal complaints within 2 days but if this will not possible we will notify you of this and of when we expect to respond. We will set out the outcome to your complaint in writing.
5.5. We reserves the right to reject without further investigation any vexatious complaint or complaint made in bad faith.
Email address: hello@daisaway.uk
- Limitation of Liability
6.1. Our liability to you under these terms and conditions shall be limited to the total value of your booking (unless the Hotel Proprietor’s Act 1956 applies, in which case our liability will be limited to the maximum prescribed under that Act) except where such loss is caused by our negligence, in which case it shall be limited to any direct and reasonably foreseeable loss suffered by you.
6.2. We shall not be liable in any circumstances to you for any consequential or indirect loss including loss of profit, data, management time, reputation or goodwill.
6.3. We shall not be liable for any damages or loss caused by conditions or events beyond its control including, but not limited to:
6.3.1. Strike, lockout or other labour dispute affecting our employees;
6.3.2. Acts of God;
6.3.3. Natural disasters;
6.3.4. Acts of war or terrorism;
6.3.5. Act or omission of government, highway authorities or telecommunications carrier, operator or administrator;
6.3.6. Delay in manufacture, production or supply by third parties of equipment or services required for the performance of the Services or production and supply of the Goods;
6.4. Nothing in this clause or these terms shall limit our liability for death or personal injury or in respect of fraudulent misrepresentation.
- Severability
7.1. If any provision or provisions of these terms and conditions shall be held to be invalid, illegal, unenforceable or in conflict with the law of any jurisdiction, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.
- Waiver
8.1. The failure of any party at any time to require performance of any provision or to resort to any remedy provided under these terms and conditions shall in no way affect the right of that party to require performance or to resort to a remedy at any time thereafter, nor shall the waiver by any party of a breach be deemed to be a waiver of any subsequent breach. A waiver shall not be effective unless it is in writing and signed by the party against whom the waiver is being enforced.
- Entire Agreement
9.1. These terms and conditions constitutes the entire agreement of the parties and supersedes all prior communications, understandings and agreements relating to the subject matter hereof, whether oral or written.
- Third party rights
10.1. Nothing in this Agreement is intended to, nor shall, confer any rights on a third party unless expressly provided otherwise
- Jurisdiction
11.1. This Agreement shall be construed in accordance with English Law and the Courts of England and Wales shall have exclusive jurisdiction in so far as any matter arising from this Agreement is required to be referred to a court of law.